To understand the scale of our opportunity, look at what prior technological revolutions did to scarcity. The 1820s made food abundant. The 1920s made physical goods abundant. The 2020s will make expert services abundant.
Agricultural
Before. One farmer with a sickle could work 0.25 acres per day. Food was scarce.
After. Horse-pulled reapers worked 20 acres per day. Food became abundant.
Manufacturing
Before. Building a car took 800 hours. Automobiles were scarce, bespoke, and unreliable.
After. The assembly line cut that to 2 hours 30 minutes. Automobiles became abundant, standardized, and robust.
Cognitive
Before. Services are scarce, expensive, and frustrating.
After. Services will be abundant, cheap, and delightful.
Services like financial, legal, and healthcare require specialized expertise and are limited by the availability and quality of human work. Employees turn over, customers are frustrated, and the businesses themselves run on thin margins.
We buy these businesses and transform them with our AI products.
When abundance came to agriculture, humans were freed from producing food and turned to science, mathematics, and the arts. Civilization leapt forward.
When abundance came to manufacturing, cars, airplanes, and home appliances transformed everyday life. People could cross the world to study, visit family, or seek opportunity.
We are driving the next step: expert services available to everyone, at all times.
Kindness is our foundation. We are transforming the nature of work for a vast number of people, and we approach that responsibility with deep empathy and respect. Humans are the ultimate generalists. Every significant disruption eventually creates new opportunities that did not exist before. We choose to honor human dignity in every decision we make. We are not private equity.
Clarity is our compass. To succeed, we must ask the right questions, set the right goals, and articulate what truly matters to ourselves, our teammates, and everyone we serve. By clearly articulating priorities and purpose, we give our work direction. Clarity of thought is how we stay aligned, on track, and ready to solve the vast challenges we face.
Intensity is our spark. We don't come here to settle for second place. In an accelerating, highly competitive world, we need unwavering focus and relentless energy to stay ahead. We push ourselves to excel, knowing that only through intense work can we deliver the extraordinary.